1. Order Processing

Orders are processed Monday through Friday, excluding holidays.
Processing typically takes 1–2 business days. During high‑volume periods (sales, holidays, new releases), processing may take slightly longer.

You will receive an email confirmation once your order has been placed, and another email with tracking information once your order has shipped.

 

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the shipping method selected.

United States

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Express Shipping: 1–2 business days

International Shipping

International delivery times vary by destination and customs processing. Most orders arrive within 7–21 business days.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

 

3. Free Shipping

We offer Free Shipping on qualifying orders within the United States.
Minimum purchase requirements (if applicable) will be displayed at checkout.

 

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
Tracking updates may take up to 24–48 hours to appear, depending on the carrier.

If you do not receive your tracking email, please check your spam folder or contact us.

 

5. Shipping Address Accuracy

Please ensure your shipping address is correct at checkout.
Diamond Ranch is not responsible for:

• Delays due to incorrect or incomplete addresses
• Lost packages resulting from address errors
• Additional fees for re‑shipping returned packages

If you need to update your address, contact us as soon as possible. Once an order has shipped, we cannot make changes.

 

6. Lost, Delayed, or Damaged Packages

We are not responsible for packages lost or delayed by the carrier.
If your package shows as delivered but you cannot locate it, we recommend:

• Checking with neighbors or building management
• Waiting 24 hours (carriers sometimes mark packages early)
• Contacting the carrier directly for assistance

If your order arrives damaged, contact us within 48 hours with photos of the item and packaging so we can assist you.

 

7. Pre‑Orders & Backorders

If an item is marked as pre‑order or backorder, the estimated shipping date will be shown on the product page.
Orders containing both in‑stock and pre‑order items may ship together or separately depending on availability.

 

8. International Customs & Duties

International customers are responsible for any customs fees, duties, or taxes imposed by their country.
These charges are not included in our product prices or shipping rates.

Delays caused by customs are outside our control.

 

9. Changes to This Policy

We may update this Shipping Policy at any time. The latest version will always be available on this page with an updated “Last Updated” date.

 

10. Contact Us

For questions about your order or shipping, contact us at:

Diamond Ranch
Email: diamondranchny@gmail.com
Address: 328 Huguenot Street, New Rochelle, NY 10801